Privacy Policy

Introduction

At GoSmoknaut ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or inquiry form
• Subscribe to our newsletter
• Request information about our tours
• Book a tour or travel package
• Submit a review or testimonial
• Contact us through email, phone, or social media

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Passport details (for booking purposes)
• Travel preferences and requirements
• Payment information
• Any other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and your browsing actions and patterns, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view and how long you spend on each page
• Time and date of your visit
• Geographic location (country or city)

We collect this information using cookies and similar technologies. Please see our Cookie Policy for more information.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process and fulfill your tour bookings and requests
• Respond to your inquiries and provide customer support
• Send you information about our tours, special offers, and promotions
• Communicate with you about your booking, account, or any changes to our services
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze usage patterns and trends to improve our website and services
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations and protect our rights and interests

Information Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Tour operators and suppliers (hotels, transportation companies, activity providers)
• Payment processors and financial institutions
• IT and system administration service providers
• Customer service providers
• Marketing and advertising partners

These service providers are contractually bound to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Update

You can request access to your personal information that we hold and ask us to correct or update any inaccurate or incomplete information.

Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us directly.

Data Deletion

In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations and legitimate business interests.

Cookies

Most web browsers allow you to control cookies through their settings. For more information, please see our Cookie Policy.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that may compromise your personal information, we will notify you and the relevant authorities as required by applicable law.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For booking information, we typically retain this for 7 years to comply with tax and financial regulations. For marketing purposes, we retain your information until you opt-out or request deletion.

International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: